Terms & conditions

of Intex trading s.r.o. for the sale of spare parts via the online store www.intexeshop.com 

Effective as of: March 31, 2026

1. The Seller is the company:
 
Intex trading s.r.o.
Hradecká 2526/3, 130 00 Praha 3
Company ID: 26150808
VAT ID: CZ26150808
Registered with the Municipal Court in Prague, Section C, File No. 74759
Phone: +420 601 273 445
E-mail: info@intexeshop.com
(hereinafter referred to as the “Seller”)

2. These Terms and Conditions govern the rights and obligations between the Seller and the end consumer (hereinafter referred to as the “Buyer”) in the sale of spare parts via the online store www.intexeshop.com (hereinafter referred to as the “E-shop”). These Terms and Conditions form an integral part of the Purchase Agreement.

3. These Terms and Conditions shall not apply to purchasers who are legal entities or self-employed persons acting in the course of their business activities.

4. Legal relations are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, Act No. 634/1992 Coll., on Consumer Protection, and related legal regulations.
 

II. SUBJECT OF SALE
The Seller offers spare parts and accessories for Intex brand products through the E-shop.

The goods sold:
- do not constitute complete products, 
- are intended for repair or replacement of components. 

The Buyer acknowledges that:
- they are responsible for selecting the correct compatible part, 
- product images may be illustrative,
- minor design or color variations do not constitute a defect.

III. ORDER AND CONCLUSION OF THE CONTRACT
1. Orders may only be placed via a registered user account.

2. Before submitting an order, the Buyer has the opportunity to review and amend the entered data.

3. By submitting an order, the Buyer confirms that they have read and agree to these Terms and Conditions.

4. The Purchase Agreement is concluded when the Seller confirms by e-mail that the order has been processed.

5. An automatic confirmation of receipt of the order does not constitute acceptance of the contract.

6. The Seller reserves the right to refuse an order in the event of an obvious pricing error, unavailability of goods, or a technical system error.
 
IV. PRICE AND PAYMENT TERMS

1. Prices are stated including VAT and all statutory fees.

2. Payment is possible exclusively by non-cash methods:

- online payment card,

- bank transfer,

- other methods available via the GoPay payment gateway,

- cash on delivery or other cash payments are not accepted.

3. Goods are dispatched only after payment has been received.

4. Payment transactions are processed via the secure GoPay payment gateway. The Seller does not have access to the Buyer’s payment card details.

5. The invoice is sent electronically.

6. If the order is not paid within 3 days, it will be automatically canceled.

1. Delivery is provided by PPL within the Czech Republic and Slovakia, unless stated otherwise for a specific product. Shipments are delivered to the Buyer’s address or to a pickup point or PPL Parcelbox, depending on the Buyer’s choice at checkout. For oversized shipments, the delivery method is selected automatically by the Seller.

2. Collection in person is not available.

3. The usual delivery time is 2–5 working days from receipt of payment, unless stated otherwise for a specific product.

4. The Buyer is obliged to check the condition of the shipment upon receipt.

5. In case of visible damage to the shipment, the Buyer must notify the carrier immediately.

6. The risk of damage passes to the Buyer upon receipt of the goods from the carrier.

VI. WITHDRAWAL FROM THE CONTRACT
1. The Buyer has the right to withdraw from the contract within 14 days from receipt of the goods.
2. Withdrawal must be made by completing the withdrawal form available on the E-shop website, following the instructions provided therein. 
3. The Buyer must return the goods within 14 days of withdrawal. The goods must be sent exclusively to the warehouse address: 

Areál Riverich s.r.o.
SKLAD Intex Trading
Brunka 64
396 01 Humpolec
4. The cost of returning the goods is borne by the Buyer. 
5. The Seller shall refund the received funds no later than 14 days from withdrawal, but not before receiving the returned goods or proof of their dispatch.
6. The refund will be made via bank transfer to the account specified by the Buyer in the withdrawal form. 
7. Refunds are processed solely by the Seller; the GoPay payment gateway is not involved in the refund process. 
8. The Buyer is liable for any reduction in the value of the goods resulting from handling beyond what is necessary to familiarize themselves with the nature and characteristics of the goods.

 

1. The Seller is responsible for ensuring that the goods are free from defects upon receipt by the Buyer.

2. The Buyer may report a defect within 24 months of receipt.

3. A claim must be submitted via the online claim form available in the customer account in the “My Orders” section.

4. The Seller will issue confirmation of receipt of the claim and propose the next steps.

5. Claims will be processed within 30 days.

6. The Buyer is entitled to repair, replacement, a reasonable discount, or withdrawal from the Purchase Agreement if the defect constitutes a material breach of contract.

7. Complaints do not apply to:

- incorrect selection of a part,

- improper installation,

- mechanical damage,

- normal wear and tear.

1. The Czech Trade Inspection Authority is responsible for out-of-court resolution of consumer disputes.

2. The Buyer may also use the EU online dispute resolution platform: https://ec.europa.eu/consumers/odr 

1. Personal data are processed in accordance with Regulation (EU) 2016/679 (GDPR).

2. Data are processed for the purpose of contract performance, accounting, and compliance with legal obligations.

3. Payment data are processed by the payment service provider (GoPay).

4. Details are set out in a separate document “Privacy Policy.”

1. These Terms and Conditions are published on the E-shop and become effective on the date of publication.

2. The Seller reserves the right to amend these Terms and Conditions unilaterally.
3. If any provision of these Terms and Conditions or contractual arrangements becomes invalid, the validity and effectiveness of the remaining provisions shall not be affected.